Refund policy

We want you to be completely satisfied with your purchase. If for any reason you're not, we offer a hassle-free refund within 30 days of purchase.

How to Start a Return

To start a return, please contact us at info@thesafetywhistle.com.

To be eligible for a refund, you will need to provide your receipt or proof of purchase.

Once your return is accepted, we will provide you with our return shipping address and instructions on how and where to send your package.

Please note that all return shipping costs and related fees are the sole responsibility of the purchaser.

Return shipping/postage, as well as any non-refundable fees, customs, duties, or VAT, must be covered upfront by the purchaser and will not be reimbursed.

Condition of Items

We offer a flexible return policy to ensure your satisfaction. If a return is required, please note the following conditions based on your order total:

For orders up to $50: You can return the product in any condition (new, opened, or used) for a full refund.

For orders exceeding $50:

Up to $50 of the order value can be returned in any condition.

The remaining amount (above $50) must be returned in its original, sealed packaging and in brand-new condition to be eligible for a refund.

Example: If you purchased $80 worth of products, you can return up to $50 worth in any condition. The remaining $30 must be in new, unopened, and original condition to qualify for a refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable law. You will still need to provide a receipt or proof of purchase, and return shipping costs remain the responsibility of the buyer.

Refund Processing Times

Once we receive your item, we will inspect it and notify you of your approval status within 1–3 business days.

If approved, we generally issue your refund within 1 business day. Refunds will automatically be issued to your original payment method.

Note: Refund processing times may vary depending on your bank or credit card company.

If you haven't received your refund within 15 business days of approval, please contact us at info@thesafetywhistle.com.